Cancellations

We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 24 hours notice for cancellations or changes to the service scheduled. If you cancel your appointment with less than 24 hours notice, you will be charged for 50% the cost of the service scheduled. Same day cancellations (which are considered 12 hours or less from the appointment time) will be charged 100% the cost of the service scheduled, no exceptions. Should this happen more than once, it will prohibit you from scheduling future appointments with Thrive Hair Collective

No Call/No Show

If you do not show up on the scheduled date and time of your appointment, you will be charged 100% the cost of the service scheduled. No refunds will be given and no exceptions made. 

Late Policy

Here at Thrive we have a 20 minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 20 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Thrive Hair Collective

Privacy Policy

Effective Date: 9/9/2026

Thrive Hair Collective ("Thrive," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including in connection with text messaging and appointment booking through our scheduling platform, Boulevard.

Information We Collect

When you book an appointment, sign up for classes or events, or otherwise interact with us, we may collect:

  • Name, phone number, and email address

  • Appointment history, service preferences, and notes related to your visits

  • Payment information (processed securely by our payment processor; we do not store full card numbers)

  • Communications you send us, including text messages, emails, or website form submissions

How We Use Your Information

We use the information above to:

  • Schedule, confirm, and manage appointments

  • Send appointment reminders, confirmations, and updates

  • Respond to questions or requests you send us

  • With your consent, send promotional offers, class announcements, or salon updates

  • Improve our services and operations

Text Messaging (SMS) Consent

By providing your phone number to Thrive Hair Collective, you consent to receive text messages from us regarding appointment confirmations, reminders, scheduling updates, and, if you opt in, promotional messages. Messages are sent through our scheduling platform, Boulevard.

  • Message frequency varies based on your appointment activity and preferences.

  • Message and data rates may apply.

  • You may opt out of promotional text messages at any time by replying STOP. You may still receive transactional messages related to scheduled appointments unless you contact us directly to opt out entirely.

  • Reply HELP for assistance, or contact us at (312) 883-0956.

  • Consent to receive text messages is not a condition of purchasing any services from Thrive Hair Collective.

No Sale or Sharing of Mobile Information for Marketing Purposes

We do not sell, rent, or share your mobile phone number or other personally identifiable information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes, under any circumstances.

We do share limited information with trusted service providers solely to operate our business, including:

  • Boulevard, our appointment scheduling and client communication platform, which processes booking details and sends appointment-related texts and emails on our behalf

  • Payment processors, to process transactions

  • Other vendors who help us operate the salon (e.g., email marketing tools), bound by confidentiality obligations

These providers are only permitted to use your information to perform services for us and are not authorized to use it for their own marketing purposes.

Data Security and Retention

We take reasonable measures to protect the information we collect. We retain client information for as long as needed to provide our services and comply with legal, tax, and business recordkeeping obligations.

Your Choices

You can:

  • Opt out of promotional texts or emails at any time (see above for SMS)

  • Request that we update or correct your contact information

  • Request that we delete your information, subject to our recordkeeping obligations

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.

Contact Us

Questions about this Privacy Policy or how we handle your information? Contact us at:

Thrive Hair Collective 851 W Randolph St FL 2, Chicago, IL | thrivehaircollective@gmail.com | (312) 883-0956